SeeDoc Digital Health Inc. (operating SeeDoc) takes the privacy of health-related information seriously. This Privacy Policy describes the categories of information we collect through seedoc.co and our services, how we use that information, and the choices and rights you have over it.
This Policy applies to personal information SeeDoc Digital Health Inc. collects through the SeeDoc website, mobile experiences, and related communications. It does not apply to records held by an independent healthcare provider in a regulated provider-patient relationship; those records are subject to the provider's own privacy notice and to applicable healthcare privacy laws.
We collect the following categories of information:
We use information to operate and maintain the platform, route inquiries to the appropriate provider or resource, send service messages, send promotional SMS messages where you have opted in, evaluate and improve our products, defend against abuse, and meet legal obligations.
We do not sell or rent personal information. We may share information with trusted service providers who assist with operations and communications, subject to confidentiality obligations. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging origination opt-in data and consent; this information will not be shared with any third parties.
When you opt in to promotional text messages, your mobile number, opt-in record, and message history are stored solely for purposes of delivering and managing those messages. Mobile information and consent records are treated as a closed program and are not used for any third-party marketing. Our SMS program does not provide clinical alerts, emergency notifications, or medical advice. You can opt out at any time by replying STOP.
Where we hold information about a user's health, conditions, or care, we apply enhanced safeguards. Access is limited to personnel with a documented business need, and we do not use health-related information for advertising or sell it to any third party. Where applicable, additional protections under federal or state health privacy laws apply.
We use reasonable administrative, technical, and physical safeguards designed to protect personal and health-related information, including encryption in transit and access controls. No system can be guaranteed to be completely secure, and you remain responsible for safeguarding your account credentials.
We retain personal information only for as long as needed to provide the services, to meet legal and accounting obligations, and to defend against potential disputes. Account data is retained until you close your account. Inactive accounts may be deleted after an extended period of inactivity, subject to applicable law.
Depending on your location, you may have rights to access, correct, delete, or receive a copy of the personal information we hold about you, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.
The platform is not directed at children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent.
We may update this Privacy Policy from time to time. The current version will always be available on seedoc.co, and continued use of the services constitutes acceptance of the updated Policy.
For privacy questions or to exercise any of the rights described above, contact:
